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Essentia Health-SJMC gains recognition for performance

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Essentia Health-St. Joseph’s Medical Center (SJMC), Brainerd, achieved the Healthgrades 2014 Outstanding Patient Experience Award.

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SJMC was identified as providing outstanding performance in the delivery of positive experiences for patients during their hospital stay, according to Healthgrades, a national online resource for comprehensive information about physicians and hospitals.

To be eligible for the Healthgrades 2014 Outstanding Patient Experience Award, Healthgrades evaluated 3,582 hospitals that submitted patient surveys to the Centers for Medicare and Medicaid Services, covering admissions from March 2012–April 2013. Of these hospitals, 3,000 hospitals met additional clinical quality requirements to be considered for this Healthgrades distinction. The top 15 percent of this group or 447 hospitals achieved this award.

Healthgrades evaluated Essentia Health-SJMC’s performance as assessed by the hospital’s patients across 27 different questions that roll up to 10 distinct measures: overall satisfaction; willingness to recommend to family/friends; communication with doctors; communication with nurses; responsiveness of hospital staff; pain management; communication regarding medications; discharge instructions; cleanliness of rooms and bathrooms; quietness.

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